Return Policy

All the watches (except straps and accessories) purchased from our Website (https://lincwatch.com) comes with return policy.

All the watches will be inspected (functionality and accuracy) before shipping. If the item is damaged or different from the receipt, please contact our after sales team in 24 hours, our email is: care@lincwatch.com.

Customers may return the item by following the instruction within 14 days.

Refund can be requested within 2 days after the item is received. There are 10% handling fee of the returned watch and shipping cost (HKD 300) for each returned watch. The refund will be proceeded once the watch is received.

Please contact care@lincwatch.com for the refund.

Return policy is only applicable to the watches purchased from our Website. If the watch(es) is/are purchased via our retailer, please contact them for the return policy.

 

Terms and Conditions for Return and Refund

  1. It is suggested to add insurance for the return shipping as we are unable to proceed refund if there is any damage are made during the return shipping.
  2. For returned item that was free shipping, the price saved by free shipping (HKD 300) will be deducted from the refund.
  3. Returned watch(es) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way. Otherwise, we consider the watch(es) are not brand new, and we cannot refund.
  4. The appearance and specification are subject to production of the pre-order items, return or refund is not applicable unless the items cannot produce or deliver due to the events of force majeure.
  5.  Do not remove any plastic covering/protectors from the watch, bracelet, buckle, hang tags, security tags or other items until you know you will keep the watch. Otherwise, we consider the watch(es) are not brand new, and we cannot refund.
  6. All the returned watch(es) must be with original tags, packing, and other accessories. Otherwise, we consider the watch(es) are not brand new, and we cannot refund.
  7. It is suggested to use bubble wrap to protect the return watch(es). If there is any damage during return shipping, we are unable to refund.
  8. If the watch(es) are damaged, missing, or different from the receipt, please request an official document describing the case from the corresponding logistic company, and follow the above instruction to contact our staff immediately. Before return or refund, LINC Watch Co. reserves the rights to request the photo or other supporting documents from the customer.
  9. LINC Watch Co. reserves the right to reject the return or refund if the request is not yet confirmed by us. If so, we reserves the rights to charge 50% of the original price as handling fee.
  10. LINC Watch Co. will not accept return or refund that does not follow the above terms and conditions for return and refund. LINC Watch Co. will not accept the parcel and return to the shipper in such case.
  11. LINC Watch Co. reserves the rights of final interpretation for the return policy.